shipping & exchange
shipping policy
Tracked 1st Class UK Delivery £3.99
Royal Mail.
Posted within approximately 7-10 working days of order date due to high demand & being handmade to order.
After posting date parcel will be with you in 1-2 working days.
International Tracked Delivery £16.99
Royal Mail.
Posted within approximately 7-10 working days of order date due to high demand & being handmade to order. After posting date your parcel's journey will be available to track via the tracking link provided in your shipment email.
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By placing your order you are agreeing to these shipping terms.
*Due to Covid-19 or any potential shipment delays the courier may face, there may be delays in your parcel reaching you.
In this case, your tracking information will be available, as well as our guidance on the matter to assure your parcel reaches you ASAP.
Any concerns feel free to contact us or the courier with your tracking number.
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We ship to the shipping address entered upon checkout, should this be entered incorrectly or if it is incomplete, this responsibility lies with the customer.
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Orders cannot be cancelled once placed- only alterations can be made.
EXCHANGE ONLY POLICY
NO REFUNDS due to being handmade.
Exchange policy is 7 days to send back a product for STORE CREDIT/ GIFT CARD ONLY.
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Bikini bottoms & pants are unable to be exchanged due to hygiene reasons.
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Custom Colour items are unable to be exchanged due to this being a custom order requested by the buyer.
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Buyer is responsible for return postage costs.
Please email bthelabeluk@gmail.com for return postage address.
By placing your order you are agreeing to these exchange terms.
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If an item was to arrive containing a fault of any sort, we will fix this within 7 days of you receiving your product for a replacement of the original item after a quality control inspection is carried out.
Faulty items can only be replaced with the same item originally purchased, not in exchange for a new item on site.
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